Award-winning services for the block management sector
Property management solutions to suit your needs
Customer satisfaction is at the core of everything we do at Realty. We believe that every client deserves to feel safe, respected, and confident in the way their development is managed.
Our aim is to build strong, lasting relationships through consistent communication, reliable service, and a genuine commitment to quality.
To support this, we’ve introduced a Customer Service Charter that clearly outlines the standards you can expect from us. It reflects our promise to deliver transparent, responsive, and high-quality property management services, ensuring that every interaction with Realty is a positive one.
- We promise to always be genuine, honest, and trustworthy in every aspect of our service delivery.
- We will treat your home as if it were our own. When you contact us, you’ll be welcomed in a warm, friendly, and respectful manner. We will listen to your views to help us continuously improve our service.
- We are committed to fairness and equality, and will never discriminate—every customer will be treated with respect, regardless of background or diversity.
- We will ensure all communication is clear, concise, and easy to understand.
- We will provide realistic timescales for resolving issues, ensuring all work is completed diligently by qualified professionals, and that services are competitively tendered to offer value for money.
- We will return all phone calls within 24 hours, or by the end of the next working day at the latest.
- We will respond to all written correspondence, such as letters and emails, within five working days.
- We will always comply with relevant legislation and industry codes of practice in all aspects of our service to you.