Exceptionally High Levels Of Customer Satisfaction

Over 99% Customer Satisfaction

Our Aim Is To Deliver An Exceptional Customer Experience

Realty has grown entirely organically to date based on word of mouth and personal recommendation.  We are very proud that we operate with such high levels of customer satisfaction that our customers recommend us so regularly to others.

However we are well aware that we can only continue to earn such endorsement if we constantly evolve and improve our service offering and stand head and shoulders above our competitors.  One of the ways we judge our performance and gain the insight to consistently meet our customers requirements, is to survey our customers regularly seeking honest, objective feedback.

Our most recent survey of residents revealed astounding results with an incredible 99% of all respondents rating our service as satisfactory.  In addition 93% rated us with the highest scores having exceeded their expectations.  Our customer’s comments highly commended our service standards in the following areas:

  • Response Time
  • Helpful Attitude
  • Accessibility
  • Communication
  • Efficiency
  • Professionalism
  • Proactivity
  • Quality of Maintenance

We will always continue to work hard to improve our customers’ experience and remain the No.1 choice’ managing agent in the region.

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