The Most Rewarding Part Of Managing Peoples Homes Is When Our Customers Tell Us We Do A Great Job
Here are a few comments from a variety of customers including those Realty have served for two decades or more and those that we have just started to work with. There are plenty more comments like these commending our excellent service and we’re always happy to put you in touch with a nearby reference if you intend to appoint us.
I have no hesitation in recommending Realty.
I find them to be professional in terms of client management and knowledgeable in their field. Their skills, expertise and indeed contacts have been invaluable to us.
They are efficient, pragmatic and expedient in all they do. We feel very confident that we are doing the right things at the right time with their support.
Robert Pritchard is a delight to deal with. Very responsive, diplomatic and measured. Unrufflable, with a good sense of humour too. His support, attention to detail and flexibility during the Covid-19 pandemic has been exceptional.
I have been a house owner on our leasehold development since 1995 and a Director since 2018. In my time as a leaseholder our management board has had a number of managing agents looking after our estate, whose performance has been disappointing. Realty took over in 2016. The company and Robert have been a breath of fresh air and the first time I have felt comfortable with how “things” are being managed. It was because of their involvement and support that I allowed myself to be persuaded by my neighbours to join the Board.
Katherine Jones, Director, Manchester
Would recommend Realty to anyone looking for a professional property management company
Realty Management has been managing the apartment building we’ve resided at for the last 9 years and I’ve found all points of contact to be very friendly, helpful and understanding. Would recommend Realty to anyone looking for a professional property management company
I have found Realty professional at all times
I have found Realty professional at all times. My Property Manager knows the area well & is active – ie he gets out of the office and onto the site regularly. As a result, he is familiar with the block & many of the residents. His understanding of the building trade & contractors is also exemplary. No complaints
Despite a number of management changes over the years, have always been a very good company
I’ve been very happy with Realty since they first started looking after our building about 10 years ago. They were recommended to me by my solicitor and, despite a number of management changes over the years, have always been a very good company. They listen to concerns and respond quickly and efficiently. I would certainly recommend them.
I have been very happy with their professionalism and efficiency
My block in Whitefield has been managed by Realty for several years and on the whole I have been very happy with their professionalism and efficiency. Work on the block is regular and efficient, and if there are any problems, I can usually contact the site manager and get the problem resolved quickly. Residents have the opportunity to voice any complaints or raise issues about future spending priorities at the AGM.
I have always found them to to be professional and friendly
I’ve been dealing with this Company for about the last 5 years. I have always found them to to be professional and friendly. Issues reported are dealt with promptly. Expense is kept in mind too when resolving repairs and maintenance. I’d recommend them if you need property management.
Professional, thorough and completely on the ball they are easily the best management company I deal with
Changed over to Realty about 18 months ago and I cannot praise the company highly enough. Professional, thorough and completely on the ball they are easily the best management company I deal with ( I have a number of flats so I deal with quite a few) Martin is my point of contact and is friendly and very approachable. Overall easily a 5 star rating.
They are professional, knowledgeable about legislation & health and safety
I would recommend Realty as a management company. They are professional, knowledgeable about legislation, health and safety and have taken over the management of the apartment block seamlessly. Problems are dealt with quickly and quotes from sub-contractors for works sought to ensure value for money and quality.
Realty have put it all right and are easy to deal with
Realty stepped in 18months ago as managers for the apartments I live in. The place had become a bit of an eyesore after years of lies and inaction from the previous company. Realty have put it all right and are easy to deal with, what’s more, they have been very competitive with the costs too.
The owners what’s app group has been silent due to no problems
Reality and my property manager in particular took over management of our block of of apartments a little under a year ago and since then the owners what’s app group has been silent due to no problems. This is in stark contrast to the previous management team. Would highly recommend. Communication I feel is key in this between the owners and the management company and this is where my property manager really does excel.
Realty has been by far the best: attentive, fair and conscientious
I’ve been a Director at two different properties, and have dealt with three different management companies. Of these, Realty has been by far the best: attentive, fair and conscientious. The company has been responsible for overseeing an ambitious renovation project of the apartment complex I now live in. It has been diligent in working with Directors and explaining sometimes complex and difficult decisions to owners. My experience of other companies, by contrast, is that each agent is dealing with so many properties that they have to prioritise efficiency over scrupulousness. With Realty, both principles matter equally.
Realty Management are a very proactive service management company
Realty Management are a very proactive service management company, which a positive approach to looking after properties under their control. The staff are easy to interact with at all levels are very professional and qualified in their areas of expertise.
Needless to say we are extremely satisfied
As landlord’s of a number of properties in a number of blocks we gave Realty Management one block to see how they operated and managed it. They completely and totally turned it around so much so that we gave them a lot more business. Needless to say we are extremely satisfied and would like to praise Jane for all her help and expertise at Realty.
Mr & Mrs Gilbert
Realty are our Management heroes.
We have gone from feeling unloved and wondering what we were paying management fees for with our old company, to positivity, patience and above all else, progress. Realty really take ownership and responsibility for the property they are managing. They care as much as the owners do about issues and are proactive about tackling any problems thrown at them.
Mrs Lewis, Manchester
Over 20 years of excellent service from Realty Management.
They take great care to oversee the running of the property and are always a source of sound advice, being willing to take the initiative when necessary. It is very reassuring to feel so well looked after.
Mr Simpson, Manchester
Realty have been managing the estate for over ten years.
The residents are very happy with the service and the response to problems that the staff of Realty provide. I would have no hesitation in recommending them to others.
Mr O’Hearns, Stockport
With Realty there has been the feeling of being in safe hands…
Queries and requests for information are responded to promptly and professionally. We are able to rely on them to pursue and address any issue or problem raised. There has been a common sense approach to maintenance, finances and various issues, with good communication and transparency. From the start they have welcomed input from our Flat Owners’ Association, enabling a good working relationship. The whole development has improved since Realty took over as our management company. We have no hesitation in recommending them.
Ms Walsh, Manchester
I have been very impressed with Realty. We asked them to take over, when the previous managing agents failed to provide us with the new roof that we badly needed. I was also aware of the very good work that Realty had done in managing a neighbouring block of flats. Our property manager has always been quick to respond and very helpful, making our development a much happier and pleasanter place to live.
Mrs Doyle, Didsbury
We totally rely on them!
Realty have been managing our block of 41 flats for several years now, and I can strongly recommend them. They are friendly, efficient and very helpful, always quick to respond to phone calls or emails, and we enjoy dealing with them. Even when there has been the occasional out-of-hours problem which needed addressing, they have gone above and beyond the call of duty to put things right. We totally rely on them.
Mrs Brown, High Peak
The best of the best
I am a professional residential landlord and I am involved with more than eight different developments, mainly flats and apartments. Needless to say I have contact with many different Management companies, some good, some fair and frankly some just rubbish. But in Realty I have found what I and others consider to be the best of the best. They always listen to specific problems and take action as required, and frankly they give value for money. I would have no hesitation in recommending their services to anybody who requires a honest and professional approach to managing their property.
Mr Kennedy, Cheadle Hulme
They have taken a personal interest in the property
I have dealt with Realty since I bought my flat nine years ago. The people at Realty have always been available when I have needed to contact them, and have given an efficient and friendly service. I feel that they have taken a personal interest in the property and been prompt to address any problems. The upkeep of block and grounds has steadily improved over the years and I feel it is running well and is in good hands. Yes, I would recommend Realty.
Mrs Fox, New Mills
Realty have the answers
One of the joys of working with Realty is that the days of searching for a good tradesman, and then hoping you made a good choice, are finally gone! A telephone call to Realty and you know a problem will be solved quickly with pleasant and professional workmen looking after the problem. The attention to detail, and the knowledge of the law (such as lift maintenance or electronic gates) are nothing our owners need to worry about; Realty have answers. Everything is made much easier because they are very nice people to deal with!
Mr Lewis, Bramhall
Courteous, professional, reliable and proactive
Our building have used Realty for over a decade and we have found the service you provide to be courteous, professional, reliable and proactive. Your level of service ensures that block management, accounts, insurance and health and safety requirements are dealt with in a stress free manner. I would especially like to extend my thanks to Alex, Daniel and most recently Tiffany for the help and assistance they have given in rectifying problems associated with enforcing leasehold covenants. One issue had been a problem over many years and was inherited by Realty when they took over the management of the building. I am happy to say that Realty were able to offer the advice and support we needed to sort things out.
Mr Henderson, Stockport
I would definitely recommend them…
I have been living in a property that realty look after for 3 years, and I can say they have been very good and super-efficient in any issues that have been raised. Their management of the building was great very transparent, nothing is too much trouble even when you call with stupid questions which I have done from time to time. I would definitely recommend them to any building looking to have a management company.
Mr Wilson, New Mills
Responsible for bringing down service charge arrears to a record low amount
As chairman of [management company] I have known Daniel Pollard for roughly three years ever since he took over the running of Realty Management, and have found him to be an assiduous, hardworking professional. In that time Daniel has overseen a number of innovations in the way that finances are organized. In particular, being responsible for bringing down service charge arrears to a record low amount.
I regularly keep in contact with Daniel either via email or by phone, and he has always been quick to respond to any problems or queries that have arisen in the past. Daniel personally attends all our board meetings, delivering an up to date financial report, an agent’s report as well as taking minutes of the meeting. He also attends our annual general meetings, performing similar duties on a larger scale.
The staff at Realty Management have always performed to an exceptionally high level of professionalism. They are courteous and helpful, giving out advice when appropriate, passing on messages etc.. Overall, the relationship between [development] and Realty Management has been a very satisfactory one.
Mr Padden, Manchester
Professionalism and efficiency for twenty years
I just wanted to say thank you ever so much for the speedy response to my email and thank you for addressing my concerns and dealing with them. I must say in the twenty years that I have lived at [development] I have been extremely impressed with the professional and efficient way Realty have always dealt with any concerns or problems that I have raised and dealt with them promptly.
However what an absolute shame I cannot say the same about [other agent involved]. Thank goodness the development is managed by Realty, it’s like comparing a Sunday League park footballer to Lionel Messi. Maybe you and your colleagues at Realty could arrange to give lessons on how to run an efficient service so others can learn from the Realty professionals.
Realty keep up the good work
Mr Berkeley, Greater Manchester