Experienced & Specialist Property Professionals With Exceptionally Happy Customers
Realty are accomplished property professionals operating exclusively in the specialism of property management. It is all we do and what’s more, our customers tell us we do it exceptionally well (click our ‘Testimonials’ link on the right). We record industry-leading business retention levels and have grown purely organically to date based on personal recommendation – because great service and value for money equals happy customers.
Our most recent survey of residents recorded an incredible 99% satisfaction rating with 93% rating us with the highest possible scores having exceeded their expectations. Amongst other areas, we were commended for superior response times, a friendly and helpful attitude and for the delivery of exceptionally high quality services to our developments. Click the ‘Customer Satisfaction’ link on the right to find out more.
Over our four decades as property professionals, we have amassed a tremendous wealth of expertise and experience, managing a diverse range of property styles, sizes and tenures. We’re not just in it for the good times either – we have developed a reputation as problem solvers, having successfully turned around many developments that have suffered neglect in the hands of others (see our ‘Case Studies’ link). We have also undertaken some of the most complex and ground breaking projects in the region.
With Realty, you know that we’re doing the job properly. We are recognised by the industry as national award winners and accredited to many of the UK’s leading industry bodies (see our ‘Awards’ & ‘Accreditations’ pages for the full list), and we were one of the first agents in the county to sign up to voluntary regulation and audit through ARMA-Q. We are regulated by RICS and every client benefits from RICS ‘client money protection’ scheme, completely safeguarding any monies that we hold on your behalf up to a value of £5.3 Million. Our staff hold and work towards IRPM & RICS qualifications as a minimum standard and we employ some of the most outstanding professionals in the UK.
Realty provide a highly personal and bespoke service that is both professional and tailored to the individual needs of each and every client. We operate with a friendly, honest and transparent approach and you know that if we promise to do something, it will be done; and what more it will be done when we agreed it would be. We operate with no conflicts of interest whatsoever, so you always know we’ve only got your best interest in mind.
We also understand that communication is the key to great service. We operate with quick response times whether contact is made online, by phone or in person and because our property managers look after smaller portfolios than most, we’ve always got time to talk matters through and take action straight away when required. We operate an innovate and transparent tenant portal and out of hours emergency service so contact can always be made easily (see the ‘Communication’ link for more).
Realty truly offer the complete management package. Property professionals that deliver a great regulated service, high quality maintenance, careful financial control, clear communication, qualified and experienced staff and happy customers. Download our brochure or make contact with us today to find out how we could help you.