Clear & Easy Communication 24 Hours A Day
Commended For Great Response Times
Communication is one of the key elements of delivering a superb property management service. At Realty, we pride ourselves on great communication and our customers tell us that we do a good job. In the most recent survey of our customers, Realty were highly commended on our standards of communication, and in particular our response times when handling enquiries.
Our Property Managers look after considerably smaller portfolios of properties that many of our competitors and as such they have the time to engage in meaningful communications with our customers. Whether that be a walk around and a chat on-site, a clear explanation of financials or works, or just the fact that the Property Manager is available to take your call or answer your email.
Industry Leading Tenant Portal
As technology has advanced, Realty have sought new and improved ways to communicate with our customers and the ‘MyBlockman’ Tenant Portal that we operate is an effective and user friendly way to share information 24 hours a day. The portal linked to our management software so that information is seamlessly shared and updated in real-time. Realty customers login securely and can then: See and update personal and contact information held on their profile page, see a personal account page containing service charge account balances, payment history and invoices, access development specific announcement boards which are updated with useful information such as current works and site specific bulletins, access a site specific Documents & Information page providing access to a range of financial, management company and site specific documentation. Directors of the Management Company and Freeholder Clients can also access a Client area to facilitate the sharing of client-exclusive information such as debtor reports.