Property Management Company in Lancaster
If you are looking for an award-winning, professional property management agent in Lancaster, then please do not hesitate to contact Realty for a quotation.
We would be delighted to meet with you to understand your development further, and to provide you with a bespoke, detailed, management proposal for your development in Lancaster.
Realty specialise in the management of long leasehold apartment developments, mixed-use developments, and the management of large estates of homes with areas of public open space.
Our varied portfolio means there is very little we have not come across before in Lancaster and the surrounding areas; including the management of new build properties, Grade II listed buildings, buildings in conservation areas, large complex developments, and developments with communal facilities such as lifts, large communal heating & hot water systems, leisure facilities, play features etc.
We operate and work alongside a variety of clients in Lancaster and across the country, including Resident Management Companies, Freeholders, Developers and Right to Manage Companies
We take a down to earth and common sense approach to management, and employ a highly skilled and experienced workforce that ensure all developments are pleasant places to live and are maintained to exceptional standards, in line with all regulatory and procedural obligations.
We always look to appoint local independent contractors within Lancaster where possible, to ensure that we support the local community, can obtain the best value, and to reduce travel costs and pollution.
We have developed a niche in recent years for turning around buildings that have suffered a period of neglect, significant arrears, and lack of proactive management and communication.
All Realty’s property managers are required (and fully funded) to gain qualifications through IRPM & RICS, with the remainder of staff funded for relevant qualifications for their roles. Staff are kept up-to-date with case law/best practice via industry bodies including ARMA, IRPM and RICS, with further structured in-house and external training provided from leading industry specialists.
Although technical knowledge is vitally important, we invest considerably in our staff’s soft-skills as it is the customer-service element of our service-delivery that most definitively sets us apart from our competitors. We are great believers that happy staff = happy customers, and therefore in the last few years we have invested considerably in enviable employment packages that continually motivate our employees to want to come work every day & provide that fabulous first class service.
For more information or a quotation for your development in Lancaster, please contact us.
What our customers say
Here are a few comments from a variety of customers including those Realty have served for two decades or more and those that we have just started to work with.
Realty has been by far the best: attentive, fair and conscientious
I’ve been a Director at two different properties, and have dealt with three different management companies. Of these, Realty has been by far the best: attentive, fair and conscientious. The company has been responsible for overseeing an ambitious renovation project of the apartment complex I now live in. It has been diligent in working with Directors and explaining sometimes complex and difficult decisions to owners. My experience of other companies, by contrast, is that each agent is dealing with so many properties that they have to prioritise efficiency over scrupulousness. With Realty, both principles matter equally.
Mr Alderson
Responsible for bringing down service charge arrears to a record low amount
As chairman of [management company] I have known Daniel Pollard for roughly three years ever since he took over the running of Realty Management, and have found him to be an assiduous, hardworking professional. In that time Daniel has overseen a number of innovations in the way that finances are organized. In particular, being responsible for bringing down service charge arrears to a record low amount.
I regularly keep in contact with Daniel either via email or by phone, and he has always been quick to respond to any problems or queries that have arisen in the past. Daniel personally attends all our board meetings, delivering an up to date financial report, an agent’s report as well as taking minutes of the meeting. He also attends our annual general meetings, performing similar duties on a larger scale.
The staff at Realty Management have always performed to an exceptionally high level of professionalism. They are courteous and helpful, giving out advice when appropriate, passing on messages etc.. Overall, the relationship between [development] and Realty Management has been a very satisfactory one.
Mr Padden, Manchester
Very impressed
I have been very impressed with Realty. We asked them to take over, when the previous managing agents failed to provide us with the new roof that we badly needed. I was also aware of the very good work that Realty had done in managing a neighbouring block of flats. Our property manager has always been quick to respond and very helpful, making our development a much happier and pleasanter place to live.
Mrs Doyle, Didsbury
